General conditions for cottages

General terms and conditions for cottage and apartment rental approved on 29th May 1990 by the Swedish Tourism Association (Föreningen SverigeTurism) in consultation with the Swedish National Board for Consumer Policies (Konsumentverket). Separate payment and cancellation policies apply for reservations of hotel accommodation and rooms . Special policies apply regarding reservation for group.

WHO IS RESPONIBLE?
The responsible landlord is:
Ölands Turist AB , Box 74, SE-386 21 Färjestaden. Phone +46-(0)485 56 06 00.Fax +46-(0)485 56 06 05. Email. info@olandsturist.se
Destination Kalmar AB, Kalmar Tourist Office, Box 23, SE-391 20 Kalmar.Phone: +46 480 41 77 00 Fax+46 48041 77 20. Email: booking@turistbyra.kalmar.se
AB Glasriket, SE-382 80 Nybro. Phone: +46 481 452 15 Fax +46 481 457 00.Email: info@glasriket.se

AS LANDLORD WE ARE OBLIGED TO ENSURE THAT:
• you have possibilities to print a  confirmation of your booking with all the information you will need. We ask you to check the confirmation carefully in order to avoid mistakes .
• the cottages/flats/ rooms agree with the description. We are not responsible for any promises the owner or his contact person may have made directly to you without our knowledge and which we were not aware of, or ought to have been aware of. (Try to obtain promises in writing for safety´s sake).
• you are informed of any important changes concerning your booking.
• you are able to use the cottage/flat/ room from 3 pm on the agreed day of arrival until 12 am on the day of departure, unless otherwise confirmed. If you are not satisfied with the cottage/flat/ room , you have to contact us. See below.

WHEN SHOULD I PAY?
Application fee: 20% of the total amount, incl. cancellation protection and booking fee have to be paid directly (withdrawn from your credit card).
On each invoice a booking/service fee á 95 SEK is added, which has to be paid  together with the application fee. This cost is not reimbursed on cancellation.
If you booked later than 60 days in advance, all the rent should be paid directly.
Final payment: Should be paid not later than 60 days before agreed day of arrival.
 
WHAT ARE THE RULES IF I WANT TO CANCEL?
You can not  cancel Online you have to make it verbally or in writing through us or through the place that took your booking. Cancellation is not valid if it takes place through another party or is sent to the cottage/flat. We are obliged to confirm your cancellation in writing.
If you cancel more than 40 days or later before agreed arrival, you do not need to pay more than a service charge of 500 SEK**
If you cancel 40 days or later before agreed arrival, you will have to pay 90% of the rent **.
If you have already paid more than you are obliged to, under these circumstances, the difference will be reimbursed by the party to whom it was paid.
If we manage to rent the cottage/flat to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee of 500 SEK/ object
** cancellation protection and booking fee will never be reimbursed
 
BUT IF SOMETHING HAPPENS TO ME?
You can protect yourself against the cost of cancellation by purchasing cancellation protection, which has to be paid together with the application fee.
It costs 300 SEK per booking and means that under certain circumstances you can cancel up to the day before agreed arrival against a cancellation fee of 200 SEK per booking**
 
CANCELLATION PROTECTION APPLIES UNDER THE FOLLOWING
CIRCUMSTANCES, OF WICH YOU WERE NOT AWARE WHEN YOU BOOKED:
• death, illness or accident of a serious nature, affecting you personally, your spouse,partner, family or travelling companion.
• call-up to the armed forces of civil defence.
• the occurrence of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you stick to your booking, e.g. extensive fire or flood damage to your home.
• You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar. The certificate must be sent to us as soon as possible, latest within one week from  the date of cancellation. The costs of cancellation protection and application fee are not reimbursed on cancellation.

WHAT ARE MY RIGHTS?
If we do not supply the cottage/flat/ room in the promised condition or at the right time and cannot offer you another cottage/flat/ room that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat/ room. Instead of cancelling the lease, you may demand that we reduce the rent. If you have any complaints they should first of all be communicated to the landlord  and then, if necessary , to us as soon as possible, within 3 days from the day of arrival. Any defects which occur during your stay should be reported to the landlord or us immediately, so that we have the opportunity to rectify them. If you have not  communicated the landlord/us during your stay you are in no right to claim any compensation. You are entitled to transfer your booking to another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so, you must inform us before the date of taking possession. The fee for changing the reservation is 200 SEK.

WHAT ARE MY OBLIGATIONS?
You must take good care of the cottage/flat/ room and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party. You must not use the cottage/flat/ room for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat/ room or in its grounds than you stated on booking. You must clean properly before you depart. (Please follow the instructions,  which are available in your cottage/flat) If you fail to do so we will do the cleaning at your expense.

WAR, NATURAL DISASTERS, STRIKES, etc.
You and we have the right to depart from the lease if the cottage/flat/ room cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major ccurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat.
 
WHAT HAPPENS IF WE DON´T AGREE?
Tell us or the landlord about any complaints immediately. If we don´t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 174, S-101 23 Stockholm, Sweden.
 
SPECIAL CONDITIONS!
• The tenant must always check the documents in order to avoid misunderstandings.
• The price includes the entire rental sum for the cottage with the normal number of   person stated in the description of the accommodation, and which may not be exceeded  during the period of the stay.
• Private accommodation on Öland: one child under 2 years may be incl. without extra charge.
• We are responsible for the correctness in our catalogue regarding the cottage and its effects. However, we can not answer for sport equipment such as boats, boat-motors, bicycles etc, that do not belong to the essential equipment.
• The distances given in our brochures are approximate, and are not  to be regarded as exact distances.
• The tenant is responsible to inform himself of our general and special conditions as well as "Useful to know"..
• We reserve the right to alter prices due to possible changes in taxes or misprints in our accommodation catalogue. All prices include Value Added Tax.